FAQ

Welcome to BohuPonno Bazar - Frequently Asked Questions

1. What is BohuPonno Bazar?

BohuPonno Bazar is an online marketplace dedicated to promoting and selling authentic, handcrafted products sourced directly from artisans and skilled craftsmen across various regions. We aim to support artisans and offer customers unique, high-quality items.

2. How do I place an order?

Simply browse through our categories, select the item you wish to purchase, and click "Add to Cart." Follow the prompts to complete your order, providing necessary shipping and payment information.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. 

4. Can I track my order?

Yes, you can track your order by logging into your BohuPonno Bazar account. Once your order is dispatched, you'll receive a tracking number via email to monitor its delivery status.

5. What is your return policy?

We strive for customer satisfaction. If you're not completely happy with your purchase, you may return it within 30 days for a full refund or exchange. Please refer to our Returns & Refunds policy for detailed instructions.

6. Do you ship internationally?

Yes, we ship our products globally. However, shipping costs and delivery times may vary based on your location. Please check our shipping information for more details.

7. How do you ensure the authenticity of your products?

We work directly with artisans and verified suppliers, ensuring the authenticity and quality of each product. We value transparency and authenticity in all our offerings.

8. How can artisans sell their products on BohuPonno Bazar?

Artisans and craftsmen interested in showcasing their products can reach out to us through our "Sell With Us" page. We're always looking to collaborate with talented creators who share our vision.

9. How can I contact customer support?

For any queries or assistance, please visit our Contact Us page or email us at bohuponnobazar@outlook.com. Our customer support team will be happy to assist you.

10. How can I stay updated on new arrivals and promotions?

Subscribe to our newsletter to stay informed about new arrivals, exclusive deals, and special promotions. You can also follow us on social media platforms for regular updates.